How To Delete a Yubo Account

How To Delete a Yubo Account

Have you been searching for a way to delete or close your Yubo account? If yes, follow this guide to find everything you need to delete your account.

To delete your Yubo account, follow the procedure below;

  • Open the Yubo app and log in with your credentials.
  • Tap on the profile icon at the top right corner of the screen.
  • On the new windows, tap the settings icon at the top right of your screen.
  • Scroll down and select “Delete my account.
  • Type in “DELETE” as a way to confirm the action.
  • Your account will be canceled immediately.

Alternatively, you can use the Yubo website to delete your account if you no longer have access to the mobile application. However, deleting via the Yubo website is slower than deleting via the mobile app.

You must submit an account deletion request to complete it on the website. Follow this procedure to delete your Yubo account on the web;

  • Go to the Yubo contact page. It is headlined “Submit a request.” Here, you don’t need to log in to your account.
  • Provide the email address associated with your Yubo account in the correct box.
  • Although not compulsory, you might also provide your Yubo username or phone number in the designated box.
  • The next option to fill in is “Select who you are.” Toggle and select “Yubo user.
  • Next, you have to choose your request type or issue. Here, you select the “I want to delete my account” option.
  • After that, you will be asked to describe your request briefly. This is compulsory so that you can write a short deletion request there.
  • When you’re done with that, click the “Submit” button.

Why am I still having issues deleting my Yubo account?

If, after following the procedures above, you still find it difficult to delete your Yubo account, then something might be wrong. Yubo may be unable to verify your identity; hence they won’t delete your account, no matter how many requests you send.

However, there is another way to go about it. Although this might be a little stressful and take some time, it is worth it, as a Yubo team will be assigned to review and ensure the account is deleted if verified. Follow these steps to request deletion if you still face some issues;

Contact Yubo Support

A support team is in place to attend to any of your queries and requests and ensure you are satisfied with their services. Reach out to Yubo Support at (

Copy the link above and paste it into your browser to reach out to Yubo Support.

Fill in and attach the necessary information

The link will take you to a form where you have to fill in some of your account details and attach some things to enable the team to verify your identity quickly. The items you have to attach to the form include;

  1. A high-quality and colored image of one of the following identity documents: Government-issued Photo ID, Driver’s license, Passport, School ID card, or Birth Certificate.
  2. A high-quality and colored image of you holding your preferred means of identification next to your face.
  3. A photo of yourself holding a handwritten note that reads “Yubo Team Support” and the current date. For example, “Yubo Team Support 16/8/22“.

Once you are done with that, submit your form, which is all you need to do. Your submission will be sent to the Yubo team, and once they receive it, a team will be assigned to review it as soon as possible. If, after review, they can confirm your identity, they will go ahead to delete your account for you.

What Happens When You Delete Your Yubo Account?

It does not matter the channel you use in requesting an account deletion; once you submit the request, you can not revert it. Although, it could be possible to rewrite the Yubo team to stop the process if they have not started with it. However, this is only possible if you request it on the website.

You cannot reverse the action if you see deleting your Yubo account via the mobile application. It is instant, and you will no longer have access to your Yubo account. Even if you write to Yubo pleasing to get access back to your account, they will not be able to help.

Once you delete your account, you are erasing your profile and every other information off the Yubo database; getting access to it is impossible. However, Yubo might retain some of your personal data for specific legal and security purposes; this is no longer your concern.

What Do I Do If I Forget My Yubo Password?

It would help if you kept your password safe and did not share it with anyone. If at any point you forget your password and need access to your account as soon as possible, then there is a solution for you.

Simply open the Yubo app and go to the Login section. Click on “FORGOT PASSWORD,” just below the “Login” button. When you do that, a password reset link will be sent to your registered Yubo email. Use the link to reset your password.

You can also request a new password if you believe your account has been compromised.

Why Is My Yubo Account Locked?

Sometimes, Yubo may prevent you from gaining access to your account for any reason. For example, if the system detects that your account is fake or created with invalid details, Yubo has the right to lock you out of your account. You can only gain access to your account when you verify your age and identity.

Wrapping Up

As you can see, deleting a Yubo account is relatively easy if you follow the procedures above. Also, keep in mind that you will not have access to a reserve that you have already deleted or requested deletion. It would be best if you were sure of it before you carry out an account deletion.

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